Replying to messages
Replying to messages
You can send a message reply to:
the message sender plus all other recipients of the message
just the sender
just the conference that contains the message, if the message is in a conference.
A message reply is given a subject of "Re:" plus the subject of the original message. The original message is quoted, prefaced by the name of the original sender and the time the original message was sent.
To reply to a message:
1 Open the message.
2 Click Reply.
3 Update the reply header to add recipients, if desired.
If you simply reply to a message without specifying recipients, the reply is sent to your default reply recipients, or, in the case of a message in a conference, to the conference's default reply recipients.
4 Type your reply in the message body.
5 Click Send.
Replying to voice messages
You can reply to any voice message from a FirstClass Unified Communications user who called from an identified FirstClass Unified Communications number. Specifying default reply recipients
If you want to include the original message with the reply, forward the message instead of replying to it, and add your comments to the forwarded message.
You can specify who will receive your replies to messages by default. This default only affects your private mail, not messages in conferences. Conferences have their own default reply recipients.Specifying quoted text formatting
To specify the default recipients for your replies, choose your default recipients at "Reply preference" in your mail rules preferences.
Quoted text is normally formatted in a special way, to differentiate it from your reply text. By default, FirstClass formats quoted text as black text on a gray background, as in this example:Replying automatically
To change the way quoted text is formatted by default, specify the font attributes you want at "Quoted text" in your content view preferences.
You can make FirstClass reply automatically to messages that are sent to you. This is useful, for example, if you want to inform people that you are not available that day.
To turn on automatic reply, update the "Automatically reply to" fields in your mail rules preferences.